1. About This Policy

This is the Swimpool 360 privacy policy for our website and services. As a pool company serving Toronto and the Greater Toronto Area, we explain how we collect, use, disclose, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

2. Information We Collect

We collect personal information that you provide directly to us, including:

Name, phone number, and email address when you submit a contact or quote request form
Address and property details when scheduling on-site consultations or service visits
Service history and preferences for ongoing maintenance clients
Payment information for services rendered (processed securely through third-party payment processors)

We also collect non-personal information automatically when you visit our website, including IP address, browser type, pages visited, and time spent on pages through standard web server logs and analytics tools.

3. How We Use Your Information

We use your personal information to:

Respond to quote requests and schedule consultations
Provide pool installation, service, repair, and renovation services
Communicate about ongoing service schedules, appointments, and repairs
Send service reminders (pool opening/closing season notifications) with your consent
Process payments and maintain service records
Improve our website and service offerings

We do not sell your personal information collected through our pool service in Ontario. We do not use your information for automated decision-making or profiling.

4. Information Sharing

We may share your personal information with:

Our service technicians and crew members to the extent necessary to perform your requested services
Third-party service providers who assist us with website hosting, email delivery, and payment processing - these providers are contractually obligated to protect your information and use it only for the services they provide to us
Regulatory authorities or law enforcement if required by law

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Service records are typically retained for 7 years. Contact inquiries that do not result in service are retained for 12 months.

6. Your Rights

You have the right to access the personal information we hold about you, request corrections to inaccurate information, and withdraw consent for marketing communications at any time. To exercise these rights, contact us at swimpool360@gmail.com or call 647-239-7665.

7. Website Cookies

Our website uses cookies for analytics and functionality. You can control cookie settings through your browser. See our Cookie Policy for details.

8. Contact Us

For privacy-related inquiries, contact Swimpool 360 at:

Email: swimpool360@gmail.com
Phone: 647-239-7665

Privacy Policy